Frequently Asked Questions

General Questions

What is the status of my order?

After placing an order, you can view your order status by simply clicking My Account at the top right corner of the site then click the tab, My Orders.  From there, you will be able to view information about your order.

How do I change or cancel my order?

If you do need to make a change or cancel your order, please call our customer service helpdesk right away at (632) 852-7338 local 135 or (632) 852-4075. You can also send an e-mail to us at customerservice@speedregalo.ph to change or cancel an order as quickly as possible.

However, please be advised that some orders are shipped very soon after placement of orders and after receipt of payment. A 15% surcharge from the total value of your orders will be imposed should you suddenly change or cancel your order.

I am a new customer, how do I register?

Simply, click New Customer and fill-up the details on the form.  You can assign your username and password which you can use to log-in to your account.

I am a returning customer, how do I log-in?

Just click the Login/Register button on the top right blue bar of the site and you will be asked to fill-in your username and password on login page.

I don’t want to register or order online, can I just order through phone or email?

Yes, we also handle offline orders.  Just call our customer service hotline number at (632) 852-7338 local 135, (632) 852-4075 or email us at customerservice@speedregalo.ph .  Mention the details of the products from our online store to our Customer Service Representative and we will process your order via phone.

There is a problem with my account when I order online, what do I do?

If you're having a problem completing your order, please e-mail us at customerservice@speedregalo.ph

I have a requested date of delivery, is it possible? What will I do?

You can simply email at customerservice@speedregalo.ph your requested date of delivery, or type it at the Card Message Box found in check out couonter. For requested date, we can ensure it as long as the order confirmed at least 2 to 3 days in advance. 


Shipping and Delivery Questions

How long will it be before I receive my order?

Upon final receipt and confirmation of your orders please allow 3-7 business days for your item to be delivered to your doorstep. Although, please be advised that should an item become out-of-stock by the time you have placed your order that order will be made unavailable on your shopping cart and you will not be billed for it.  Rest assured, that we will notify you when this happen

Order Placement and Payment Questions

I just placed an order online, what’s next?

After you have placed your orders to your shopping cart, simply go to your Shopping Cart by clicking My Account > Shopping Cart and click Checkout.  Upon checkout, you will be asked to fill-in your shipping address and other details to confirm your order.  An email confirmation will be sent to the email address you specified on your profile and an invoice and payment instructions will be sent to you as well.

Do make sure that the details on your shipping and profile is accurate, otherwise we will not be liable for incorrect details in delivery of your goods.  You can call our customer service helpdesk should you need assistance in changing your details.

How do I pay?

We have made payments simple either through Paypal, BDO Bank Deposit or remittances, Credit Card, Over the Counter and other offline remittance centers.  You can visit Modes of Payment Page for more details.

Is it safe to use my credit card on your website?

We take every precaution to ensure that shopping at Speed Regalo is safe and secure.  That is why we prefer for our customers to use Paypal for their online shopping at SpeedRegalo.  With Paypal, you don’t need to show your credit card details.  Otherwise, you can also opt to use other payment methods, just visit Method of Payments page for more info.


Product and Exchange/Return Inquiries

I have an inquiry on a specific product, to whom should I inquire?

We can definitely assist you! If you need more detailed info about a specific product in our store, our customer helpdesk can assist you.

Just email us the product name or model at customerservice@speedregalo.ph  We will respond to you as soon as we receive your email.

What's your policy on returns or exchanges?

Returns and exchanges should be done within 5 days of receipt of your order.  Manufacturing defects or damaged items will be replaced by Speed Regalo without any cost to the buyer.  Speed Regalo will evaluate each case to certify that the items in question are genuinely a manufacturing defect.

Returns and exchanges should be done within 5 days of receipt of your order.  Manufacturing defects or damaged items will be replaced by Speed Regalo without any cost to the buyer.  Speed Regalo will evaluate each case to certify that the items in question are genuinely a manufacturing defect.

Items may be exchanged with other items at Speed Regalo and must be accompanied by a Return Authorization Number, please e-mail us your request at customerservice@speedregalo.ph Shipping charges applies to all returns.

Sale items are non refundable and cannot be changed.